Operational Status

All Systems are currently operating normally.  If we encounter an emergency or interruption to our normal operations, we will post instructions and updates on this page.

The firm’s operational status can also be obtained at any time by calling our Emergency Information Hotline at 416.723.9117.

 


     
 

     
  Connect via Citrix for access to a full desktop of applications. Connect via Citrix for access to a full desktop of applications.  Only connect if you are not on Windows 7 at the firm.  
 
   
  Click on this only when instructed by CBB Help Desk.  
 
     
   
 

 

 

 To contact the Help Desk during normal business hours of 8 am to 6 pm, Monday through Friday:
   • Telephone 416-815-4357
   • e-mail helpdesk@casselsbrock.com 
   • Response Time: 20 minutes

To contact the Help Desk After Hours Support from 6 pm – 12 am, Monday through Friday and 7 am – 12 am Saturday, Sunday:
   • Telephone 416-219-8143
   • e-mail helpdesk@casselsbrock.com 
   • Response Time: 30 minutes

To contact the Help Desk After Hours Support from 12 am – 7 am, Monday through Sunday:
   • Telephone support only 416-219-8143
   • Response Time: 30 minutes
   • NOTE: e-mails are not monitored during this time period

If we are on the phone assisting other callers and you reach voicemail, please leave a detailed message with your name, call back number and description of the issue.
 
 
   
   
 

Test your internet connection speed.
   

Instructions on connecting to Citrix v6 (PDF document).
   

Click to download/re-install the Citrix client for a Windows PC.
 

Instructions on connecting to Citrix v4 (PDF document).
 

Click to download instructions for setting up and connecting to Citrix on a Mac.
 
 

Click to download/re-install the Citrix client for Mac OS X.
 

Click to download the Geo Trust SSL certificate for Windows and Mac OS X.
 

Click to download instructions for using Outlook Web Access.
 
 

Click on this only when instructed by CBB Help Desk.
 

Download Adobe PDF Reader. You will be redirected to Adobe's website.
 
   

   
 

 For Cassels Brock & Blackwell LLP - IT Department use only.
 

   

Connect to GoToAssist - Live Remote CBB-IT Logon Page.